Assistant Branch Manager I Westford Branch

Job description

As an Assistant Branch Manager at Rockland Trust, you play a pivotal role in supporting the Branch Manager in overseeing daily operations, driving business growth, and ensuring exceptional customer service. Each day, you create a positive and motivating team environment to help staff meet branch goals and objectives, and cultivate a customer-centric retail environment focused on identifying and providing team-based solutions for customer financial needs. With a consultative, team-oriented sales personality and outstanding personal customer skills, you take responsibility for ensuring that every customer receives a consistent World Class Customer Experience with every branch staff interaction whether in person, over the phone, or through digital channels. You are a leader in the branch, personally executing a high level of customer service and modeling these behaviors to the staff. What You’ll Do: · Work in direct collaboration with the Branch Manager to: o Train, motivate, develop, and coach employees. o Accept responsibility for individual and overall branch sales, and customer experience performance. o Nourish branch enthusiasm for participating in product promotion and other are...