Assistant Spa / Center Manager

Job description

Position Summary As the Assistant Center Manager you play a key leadership role in supporting the Center Manager with daily operations, team performance and development, and delivering an exceptional guest experience. This position helps drive sales, maintain brand standards, and foster a positive team culture. The Assistant Center Manager acts as a leader-on-duty, ensuring smooth execution of center operations and stepping in to coach team members, resolve guest concerns, and uphold guest experience excellence. Essential Responsibilities and Duties: Guest Experience: Create a positive and welcoming environment that reflects the company's values and standards. Maintain a strong presence at the front desk to support team coverage and coaching. Ensure every guest consistently receives a welcoming and exceptional experience. Proactively address guest concerns and resolve issues to uphold guest satisfaction. Sales & Goal Achievement: Lead by example in educating guests on savings, products, services, and promotions. Analyze sales performance and guest trends to identify improvement opportunities. Motivate and coach the team to achieve or exceed center and individual sales and KPI goals...