Avaya Engineer
U.S. Department of Labor · Oklahoma City, Oklahoma, US
Position Summary LCI is seeking an Avaya Engineer that will be responsible for the design, implementation, and lifecycle management of our enterprise voice,...
Job description
Position Summary LCI is seeking an Avaya Engineer that will be responsible for the design, implementation, and lifecycle management of our enterprise voice, video, and unified communication systems. You will specialize in Avaya Aura (Communication Manager, Session Manager) and IP Office platforms to ensure high-quality, reliable communication services. This role involves optimizing IP telephony, managing SIP trunking, and supporting contact center technologies to meet the evolving needs of our organization. Individual must be able to attain and maintain a valid U.S. Government security clearance. Duties & Responsibilities: This job description in no way states or implies that these are the only duties to be performed by this employee. He or she will be required to follow any other instructions and to perform any other duties requested by his or her supervisor - Lead the configuration, installation, and maintenance of Avaya components (CM, SM, System Manager, SBC) and branch gateways. - Act as the primary point of contact for troubleshooting support on VoIP issues, utilizing diagnostic tools like Wireshark and TraceSM to resolve complex outages and performance gaps. - Troubleshoot,...