Customer & Field Support Superhero

Job description

Ecolab is the global leader in premium cleaning, disinfection and maintenance products as well as services for the hospitality & foodservice markets, and we are looking for you! About the challenge: The Virtual Assist Support Team is a recently formed team with the aim of delivering a brand new five star Ecolab Service Experience! Since this is still a new team, we need continuously finetune processes, onboarding plans, test applications, build relationships, develop best practices and more. Are you the experienced, level-headed Service professional looking to make a difference? Come and help us build our team! Your mission: In your official role as Virtual Assist Support Technician, you will become part of the multinational Virtual Assist Support Team. In this role you will help lay the foundations of our future success. Our goal is to empower our staff in the field. Their services are in high demand! Our new team will act as a first line of defence, helping our customers by troubleshooting common technical issues with the aim of helping our field staff be more efficient in their service to our customers. When the issue cannot be solved, you ensure that field staff are provided wi...