Staff Engineer, Customer Insights

Job description

Staff Engineer, Customer Insights About the role: Together AI is seeking an experienced Staff Engineer to help found, build, and scale Customer Insights, the team responsible for the customer-facing visibility layer of Together’s Cloud. This role will shape how customers understand their activity, investigate what happened, respond when something needs attention, and govern their AI workloads with confidence. In the near term, you will turn today’s fragmented visibility patterns into coherent product and platform foundations: historical analytics, activity history, audit logs, event timelines, notifications, and investigation workflows. You will partner closely with Together’s cloud product engineering teams and data platform team to make high-quality customer visibility a built-in capability across Together Cloud rather than a bespoke effort for each surface. Longer term, you will shape how these foundations evolve beyond dashboards and static views into AI-first investigation and insight workflows: systems that can summarize activity, explain anomalies, correlate events across surfaces, recommend actions, and provide trustworthy context to both human operators and autonomous agen...