Customer Experience Advisor

Job description

Customer Experience Advisor Customer Experience Team: Band C (£27,756), Swindon / Newport UKSBS is a public sector shared service centre providing high quality HR, Payroll, Finance, Procurement and IT services and expertise to our partners. We are proud of the part we play in enabling our partners to achieve the best outcomes for the British people and the UK economy. This is a great time to join UKSBS. As we continue to invest in and grow our Customer Experience capability, we are looking for a Customer Experience Advisor to join our Customer Experience team. This is an excellent opportunity for an experienced, customer-focused problem solver who is passionate about improving customer journeys, resolving complex queries and complaints, and driving continuous improvement. As a Customer Experience Advisor, you will take ownership of complaints, escalations, queries and feedback, working closely with subject matter experts and operational teams to ensure high-quality, consistent and timely responses for our customers. The duties for this role include but are not limited to the following: Ownership of the successful resolution of complaints, compliments and comments, with the customer...