Engineer, Observability (Remote)

Job description

Company Description At Abercrombie & Fitch the Engineer, Observability is a member of the Site Reliability team which helps monitor our sites to make sure they are healthy and optimal for our customers. The primary goal of this position is to be the hub of observability partnering with various teams to provide the necessary visibility to make sure our websites are performing to our customers' expectations. This will result in improved adoption of our session replay tool, reduced customer struggle, faster MTTR, etc. This role will leverage various tools to accomplish this, however, the primary tool will be a session replay tool. What Will You Be Doing?: What Do You Need To Bring? - Maintain the roadmap for observability and regularly communicate and align progress with cross-functional partners - Build relationships with Engineers, Voice of Customer, CX, Analytics, Product Owners, etc. by initiating and driving collaborative discussions to identify gaps in alerts and monitors, align on how to address the gaps (metrics, tools, owners, etc.) and influence associated SLOs - Gather requirements to build and maintain reports and alerts for our team and others to monitor & react to releva...