Floor Supervisor Table Games

Job description

Specific Job Functions: · Observe all games, players and dealers to ensure accuracy of game and game protection · Supervise the delivery and measurement of guest service consistent with the company’s core service standards and brand attributes · Verify all bankrolls from previous shifts to ensure accuracy · Monitor games and maintain appropriate game pace · Provide the utmost in customer service by answering questions, resolving disputes and filling requests · Assist in training and evaluating subordinate employees in a fair and equitable manner · Accurately track player actions by noting buy-ins, length of play, win/loss and average bet · Operate all games in accordance with all gaming laws, Title 31 and company policies · Verify the accuracy of all documents signed and ensure all procedures are accurately followed · Communicate all pertinent information to management in a timely and responsible manner · Maintain proper bankroll levels to accommodate existing or anticipated play · Notify management immediately of any unusual gaming activity · Monitor guest flow and notify management when adjustments to open table games are needed · Create a work environment which promotes teamwork...