System & Process Manager (Air & Ocean Freight)

Job description

About the role DP World is seeking an experienced System & Process Manager ( Air & Ocean Freight) to support the development of operational and digital capabilities across our Freight Forwarding Products. This role plays a central part in driving continuous improvement through effective system usage and acts as a key connector between Business teams (Products, Operations, Air & Ocean) and IT. The position ensures that system enhancements, integrations, and digitalization initiatives are delivered efficiently, collaboratively, and in alignment with business needs. How you will contribute: - Serve as the primary interface between Product teams (Air, Ocean) and IT to support operating systems, processes, and related enhancements or user requirements. - Lead business integration activities for newly acquired companies and collaborate closely with PMI teams. - Drive solution design for Air & Ocean Freight systems to support integration of new entities. - Translate business needs into IT developments, prepare Business Request forms, and identify system gaps. - Provide business expertise to guide system development and ensure alignment with operational needs. - Identify opportunities for...