Customer Success Manager

Job description

Customer at TRACTIAN The Customer team is the cornerstone of renewals and expansion at Tractian, driving lifetime value, retention, and growth within our global customer base. By deepening relationships with industry leaders like Hyundai, Bosch, and Kraft Heinz, we ensure our Enterprise clients achieve unparalleled success with Tractian solutions. As recognized innovators in industrial technology, our team delivers immediate ROI, fosters long-term partnerships, and drives world-class net revenue retention. At Tractian, every team member is empowered to make a meaningful impact, rewarded for excellence, and supported in creating lasting value for our customers. What you'll do: As a Customer Success Manager at TRACTIAN you will be responsible for managing customer projects within the manufacturing maintenance sector. You will play a crucial role in ensuring customer satisfaction and expansion by driving maintenance operational excellence and enhancing their reliability programs. Responsibilities: - Support customers in the effective use of Tractian’s solutions, including CBM (Condition-Based Maintenance) and CMMS initiatives, ensuring successful adoption and ongoing value realization...