Telecommunications Analyst

Job description

SWBC is seeking a talent individual who will provide support for SWBC’s enterprise telecommunications services across both on premises and cloud-based platforms. This role works as part of a collaborative team and functions under general supervision of senior telecom engineers or management. Responsibilities include supporting and maintaining voice infrastructure, assisting with system configuration, performing call flow updates, and helping administer enterprise cloud telephony platforms such as 8x8, eFax and Genesys Cloud. The analyst applies system analysis techniques to assist in the design, implementation, documentation, and ongoing support of SWBC’s telecommunications environment. Why you'll love this role: In this role, you’ll gain hands-on experience with modern enterprise voice technologies, including SIP-based cloud telephony, VoIP networking, call center platforms, and automated call routing systems. You’ll collaborate with experienced telecom engineers, learn industry best practices, and support systems essential to keeping the business connected. If you enjoy problem-solving, continuous learning, and contributing to reliable communication services, this position provid...