Bilingual Customer Service Representative

Job description

Your Responsibilities: - Handle a high volume of inbound and outbound customer calls in a timely, professional, and friendly manner - Follow established communication scripts and guidelines while adapting your approach to the customer’s needs - Identify customer issues, research solutions, and provide clear, accurate, and effective resolutions or alternatives - Recognize and act on opportunities to upsell Miele products and services where appropriate - Build strong customer relationships by consistently going the extra mile and delivering an exceptional service experience - Accurately document all customer interactions in the call centre database in a clear, organized, and comprehensive way - Participate regularly in training sessions and development programs to continuously improve your product knowledge and performance - Achieve individual and team performance targets, both qualitative and quantitative What we are looking for: The salary range for this position is $50,000 to $60,000 annually. This range is a guideline and may not reflect your exact offer. Factors that will be considered when extending an offer include but are not limited to education experience, relevant skills,...