TikTok Shop - Last Mile Operations Manager, Carrier Management

Job description

Team Overview The team's mission is to improve delivery experience while minimizing costs from Fulfillment by TikTok (FBT) via seamless integrated FBT product solution and operation. We are looking for a highly organized and results-driven Last Mile Carrier Management Manager to support daily operations and performance management of last mile delivery service providers. This role will be responsible for carrier relationship management, KPI tracking, operational coordination, issue resolution, and continuous network optimization to ensure stable service quality and cost efficiency. The ideal candidate should have strong logistics operation experience, excellent communication skills, and the ability to work cross-functionally in a fast-paced e-commerce or logistics environment. Responsibilities: Carrier Daily Management: - Manage day-to-day operations with last mile delivery partners and carriers - Monitor carrier performance, including delivery success rate, on-time delivery, aging, damage/loss, and customer complaints - Conduct regular operational reviews and performance meetings with carriers - Ensure carriers comply with SOPs, service requirements, and operational standards Opera...