Service Coordinator - Fuel

Job description

Description Job Summary: The Service Coordinator is responsible for providing oversight of all service activities across all service locations. This position will develop, implement, and manage service strategies and processes, with focuses on scheduling and routing, performance metrics, service planning and output, profitability, organizational development, and workforce planning. The candidate will also assist in short-term and long-term strategic planning for the Service and Installation Department, with the goal of accommodating anticipated growth. Essential Duties: - Supports the Business Support team, by using performance data, department knowledge, and direct observation to drive efficiency and accountability. - Drives efficiency and accountability among the Service Support Specialists by monitoring daily office or field activity, coaching team members through difficult situations, assisting them with office workflow or technical situations, and providing guidance for basic conflict resolution. - Personally, ability to perform one or more specific functions of the service department, including: customer service, scheduling and dispatch of service work, parts ordering, perfor...