Digital Customer Care Specialist

Job description

We’re looking for people who put their innovation to work to advance our success – and their own. Join an organization that ensures a more secure world through connecting and protecting our customers with inventive electrical solutions. In this role, as a Customer Service Representative, you'll provide support for Customer Care Teams to assist in accurate and fast order processing, ensuring exceptional service delivery. Your primary goal is to enter orders and other inquiries promptly and accurately, resolving issues while adhering to company policies and be part of enhancing customer satisfaction. You'll be the main point of contact for customer care, nurturing positive relationships and collaborating with various departments for consistency and effectiveness. JOB RESPONSIBILITIES: Customer Satisfaction: Responsible to ensure high levels of customer satisfaction by addressing inquiries, resolving issues, and providing exceptional service. Proactive Communication: responsible informing internal stakeholders about, order updates and relevant services. Documentation and Data Accuracy: Maintain accurate customer records in CRM/ERP systems. Order Processing & Follow Up in ERP System Qu...