Expert, Business

Job description

At T-Mobile, we invest in YOU! Our Total Rewards Package ensures that employees get the same big love we give our customers. All team members receive a competitive base salary and compensation package - this is Total Rewards. Employees enjoy multiple wealth-building opportunities through our annual stock grant, employee stock purchase plan, 401(k), and access to free, year-round money coaches. That’s how we’re UNSTOPPABLE for our employees! Job Overview: This role supports business customers by providing effective resolution and proactive account management to address inquiries and concerns. It involves identifying root causes of issues, offering service enhancements, and managing payment arrangements when appropriate. The role requires demonstrated competency to meet position goals with standard supervision while maintaining professional communication and process knowledge. Success is measured by timely resolution, customer loyalty, and adherence to quality and productivity standards. The work impacts organizational performance by fostering profitable customer relationships and ensuring customer satisfaction through responsive service. Job Responsibilities: - Resolve business cust...