Manager, IT Applications & Operations Support

Job description

Description Description: GRS Claims Business Services is a specialized operations and technology support team that safeguards day‑to‑day claims processing for Global Risk Solutions (GRS). The team owns the health and stability of the medical bill review ecosystem and a set of critical workers compensation claims platforms, including ExPRS (ECM), Strataware, BOComp/GOComp, and related billing and reporting workflows. This group acts as the connective tissue between business operations, vendor platforms, and IT teams. It monitors and reconciles high‑volume bill and claims flows (e.g., finalized bill files, claim downloads, post‑payment files, provider and trading‑partner data), manages onboarding and “takeovers” for new customers/programs, and drives rapid incident response for outages, delays, and data quality issues affecting adjusters and downstream reporting. Working in an agile, high‑volume environment, this role leads a team that combines production support, process engineering, and deep domain expertise to protect business continuity, reduce operational friction for claims teams, and improve the accuracy and timeliness of medical bill and claims outcomes across GRS. A critical...