Hospitality Services Lead

Job description

Our associates celebrate lives. We celebrate our associates. The Hospitality Services Lead is a hands on role responsible for supporting front of house and administrative functions, ensuring daily operations run smoothly, providing guidance to team members, and helping maintain a compassionate and professional service environment for families. Essential Job Functions: Must be able to perform the essential functions of the job with or without reasonable accommodations. RESPONSIBILITIES: 1) Operations (Working Lead) 2) Team Leadership & Service Recovery 3) Workflow, Coverage & 2UP‑System Oversight 4) Administrative Support Coordination (Leads Administrative Assistants) 5) Quality, Compliance, Safety & Development - Maintain clean, professional presentation of the Arrangement Desk and Galleria; ensure information materials are available and up to date, arrangement rooms are ready for families and environment is welcoming. - Model empathetic, diplomatic service; greet and guide families and guests; provide directions to offices, chapels, and interment locations; manage high call volumes and emails with proper etiquette and information. - Oversee intake, inventory, and logging of clothi...