Customer Service Specialist (with French)

Job description

About the role: As a Customer Service Specialist, you’ll be the key connection between our company and our customers, ensuring smooth order handling and top-tier service. You’ll manage the full order cycle-from setup to delivery-while working closely with Sales and Supply Chain to meet customer expectations. This is a high-impact role for someone who thrives in a fast-paced B2B environment and enjoys building strong relationships. Key responsibilities: - Act as the main point of contact for your customer portfolio. - Build and maintain strong relationships with customers and internal teams. - Handle customer queries with ownership and professionalism. - Accurately process high volumes of orders in SAP. - Coordinate product availability and delivery timelines. - Validate pricing and support contract updates. - Resolve complaints and implement corrective actions. - Optimize logistics for efficient and cost-effective deliveries. - Take full ownership of customer service quality. About you: - Bachelor’s degree or equivalent work experience. - At least 5 years in a Customer Service role. - Fluent in French and English (C1). - Manufacturing industry or B2B experience strongly preferred....