Client Services Specialist - Italian

Job description

Job Requisition ID # 26WD97408: ***This is a 1-year fixed-term contract position*** Position Overview: As a Client Services Specialist, you will provide frontline support to Autodesk customers and partners, ensuring timely resolution of product access, licensing, and account issues, using your Italian + other European language skills. You will deliver an exceptional customer experience through strong problem-solving, clear communication, and collaboration in a fast-paced, team-oriented environment. Do you enjoy working with Windows, Microsoft Office, and CRM tools like Salesforce to help resolve customer inquiries? Bring your skills to our team — apply today! Key Responsibilities: Provide multi-channel support (phone, chat, email) to customers and partners Troubleshoot product access, licensing, account, and order-related issues, ensuring timely resolution Ensure access to purchased software using internal systems and remote tools Deliver a high-quality, solution-focused customer experience Educate customers and partners through training sessions, onboarding, webinars, and self-service guidance Act as a subject matter expert on Autodesk policies, processes, and tools Support partne...