Solutions Engineer (x/f/m) - Milan

Job description

Your mission The Technical Services team is at the heart of the Doctolib ecosystem. Our mission is to improve user experience by optimizing the connection between customers and Engineering teams. We're looking for a Solutions Engineer to join our Milan team to tackle the most complex technical challenges in our medical centers management software (Vettore) and to help grow the team and share knowledge. Your responsibilities include, but are not limited to: - Collecting issues and managing technical escalations to product and feature teams, and supporting them in investigating and validating bugs - Answering technical questions and defining solutions to the obstacles encountered - Ensuring the correct functioning and interoperability of Doctolib and Vettore services - Interacting with our sales, customer support, and development teams to improve the product and document reported issues - Documenting knowledge acquired in the field to make it a shared resource for the team - Collecting feedback from other teams and clients to share meaningful insights with the product team. What we're looking for: Before you read on, if the profile described doesn't perfectly match your current profe...