Front Office Assistant

Job description

Position Summary The front office assistant provides support with the daily activities for ambulatory/physician office operations, including patient registration, telephone coverage, appointment scheduling, and patient referrals under the supervision of Manager Practice Operations, Medical Office Manager, Academic Program Manager, Academic Nurse Manager and/or Practice Site Supervisor. Responsibilities: Essential Functions: - Schedules patient appointments according to practice specific scheduling protocols and patient preference, to include obtaining required pre-certification and authorization for office visit(s) when required. - Obtains accurate and complete patient demographic and insurance information. - Processes all requests for medical records according to Orlando Health and department specific policies and procedures. - Adheres and assures compliance with Orlando Health and OHPE (OHPG, OPN) policy, procedures, and value statements. - Demonstrates competency in use of office equipment, technology, and answers telephone calls appropriately. - Demonstrate a Commitment to Excellence standards and actively engages to improve overall patient satisfaction experience. - Interacts...