Technical Support Engineer

Job description

Description Join our amazing team as our Senior Technical Support Engineer! We are looking for a highly experienced and driven Technical Support Engineer to lead complex incident management and serve as a key escalation point (L3) for our customers. In this role, you will play a critical part in ensuring operational excellence, driving fast and effective resolutions, and maintaining the highest level of customer satisfaction. As our Technical Support Engineer, you will work directly with customers to troubleshoot and resolve advanced technical issues across diverse environments. You will act as a trusted technical expert, partnering closely with Engineering, Product, and Customer Success teams to address challenges, improve product operability, and influence future development. This role works closely with cross-functional teams, including R&D, Product, and Customer Success, to ensure seamless support delivery, continuous improvement, and a best-in-class customer experience. Responsibilities: - Offer technical support to customers and partners. - Effectively manage support cases from recording to resolution, including timely follow-ups - Conduct fault isolation and root cause analy...