Clin Health-IT Supp Spec-Int

Job description

This mission-critical role will under general supervision, provides software and hardware troubleshooting activities for the University of Texas Health Science Center at San Antonio (UTHSCSA) in academic and clinical settings. Jobs in this family are responsible for tier one and some tier two support and initial troubleshooting of UTHSCSA, hardware, service requests, triage and escalation of issues to the appropriate academic application teams, appropriate clinical application teams, and monitoring/updating the UTHSCSA ticketing system. This position will support our MSRH with a work shift of Saturday and Sunday 7pm-8am, Monday and Tuesday 11pm-8am. EDUCATION: EXPERIENCE: - Troubleshoots tier one and some tier two computer workstation and clinical practice software issues. Recommends solutions and alternatives to the clinical enterprise; may contact vendors and other local or remote experts for assistance with more difficult problems. - Provides tier one and some tier two technical consulting and troubleshooting to the clinical enterprise for clinical practice software applications, hardware-related problems, and network problems. - Research the root cause of issues relating to the...