Account Representative

Job description

To service customers via inbound and outbound calls in regards to presenting and closing customers on products and services, and handle Patient Enrollment and repeat order opportunities in a courteous, professional manner. Identify the reason(s) for the call, utilize the systems to document and route for follow up. When applicable at point of contact, respond appropriately to customers’ questions and resolve inquiries. Complete and/or update all pertinent records in Brightree Major Areas of Accountability: - Process leads from external departments to complete the necessary follow-up and product offerings - Place outbound telephone calls in response to the customer’s inquiry as documented on the correspondence, or other approved marketing lead - Research and problem resolution, communicating the outcome to the customer as appropriate - Complete and/or update all pertinent records in Brightree using Corporate Compliance Guidelines - Exceeds Quality and Quantity Performance Standards - Sets a positive example for co-workers by observing and adhering to all Departmental and Corporate Policies and/or Procedures - Supportive in assisting the Department’s Leadership Team in achieving depa...