Director of Customer Experience

Job description

Description Join us at the Nexus of care and compassion. Benefits Offered: - Low-Cost Medical, Dental, Vision, and Voluntary Benefits coverage - 401K Plan - Employee rewards program - Paid Vacation - Paid Sick Time - Paid Holidays - Tuition Reimbursement Program - Weekly & Monthly Employee Appreciation Events - Birthday & Anniversary Celebrations - Growth from within - Team-oriented work environment Director of Customer Experience Responsibilities: - As the Director of Customer Experience, you will welcome residents, families, and guests in a professional and caring manner, creating a warm and inviting environment. - You will coordinate the move-in and move-out experience for residents, ensuring a smooth and positive transition. - You will serve as a central point of contact for residents and families to address inquiries, requests, and feedback promptly. - You will identify and communicate non-clinical concerns (e.g., dining, housekeeping, maintenance, activities, etc.) to the appropriate department for timely resolution. - You will conduct facility tours for prospective residents and families, highlighting hospitality, amenities, and quality of care. • Support the Admissions and...