Field Service Planner/Scheduler (Fully Remote)

Job description

About the Role Our Field Service Planner will coordinate and optimize field service activities to support Sales, Engineering and Operational efforts across the United States. This is a great fit for a highly organized person with practical knowledge of fleet operations, telematics and installation activities. The role will require a high-level planning ability and a customer-focused approach, with great attention to timelines and detail. What You’ll Do: Coordinate the scheduling and dispatch of field installation technicians for jobs across the United States. Manage resource allocation to ensure optimal utilization and efficient project execution. Cultivate and maintain strong relationships with installation partners to ensure timely delivery of services. Coordinate with customers to confirm appointment times, provide updates on technician availability, and address any scheduling conflicts or issues that may arise. Administer completion documentation and manage related processes efficiently. Handle invoicing and purchase order creation in accordance with company procedures. Communicate effectively with internal stakeholders to provide updates on project status and address any issue...