Room Service Order Taker

Job description

Description Position Summary: Work within the framework of the Room Service Department service team, practicing established standards and systems. Assembles orders, delivers and serves food and beverages to our guests in a personable, courteous and professional manner. Making sure to follow and apply at all times our LQA Standards. This position requires consistent adherence to policies and procedures of the department as outlined in the Biltmore Standard Operating Procedures (BSOP’S). Responsibilities: - Be thoroughly familiar with menus, ingredients and methods of preparation for each dish, wine list, as well as hours of operation for all food and beverage outlets. - Have thorough knowledge of the room layout and the property in general. Knowledgeable about the resort and amenities that are offer. - Collect orders from the kitchen, ensure they have been prepared correctly; and promptly and efficiently deliver to the guest's room. - Fulfill all functions as required by accounting; submit signed checks to room service telephone operator, reconcile daily sales etc. - Assist with the collection of room service trays and other food and beverage items from the guest rooms. Includes pro...