Hotel Front Desk Associate

Job description

We are seeking a personable and detail-oriented Hotel Front Desk Associate to join our team and provide exceptional service to our guests. This position requires weekend availability, excellent customer service skills and a friendly attitude. As a Front Desk Associate, you will be the first point of contact for our guests, creating a warm and welcoming atmosphere that reflects the standards of our hotel. A complete job description is included below. Job Summary: As the first point of contact for our guests, the Front Desk Associate position is the face of the hotel. The Front Desk Associate is responsible for taking reservations, checking guests in and out of rooms, directing calls, answering guests’ questions and concerns, etc. This is a service oriented position and requires outstanding interpersonal communication skills and friendly professionalism. This position has cash control responsibilities. Duties/Responsibilities: - Answer phones, including taking reservations and directing calls as needed. - Welcome guests upon arrival and serve as the primary point of contact between guests and the hotel - Check-in and register guests, including collecting contact info and confirming t...