Customer Service Operations Analyst - Elevate Programme for early careers talent - Belfast - starting 13 April 2026

Job description

Customer Service Operations Analyst, Elevate Programme for early careers talent (12 to 24 months) End client: Insurance Location: Belfast city centre, 3 days per week onsite (after training) Start date: 13 April 2026 The Opportunity: Join our Elevate Programme and support customers at moments that matter. You will work with an insurance company on customer operations activities that protect customers, meet regulatory expectations, and deliver clear, fair outcomes. You will handle end-to-end cases, communicate with customers by phone and in writing, and keep case records accurate and audit-ready. This work often involves sensitive conversations, including with vulnerable customers. You will learn how to apply policy and guidance consistently, escalate risk early, and improve processes so customers get quicker, clearer resolutions. What the Role Involves: Taking ownership of cases from first contact to resolution. Handling inbound and outbound customer contact via phone, email, and letters. Explaining next steps, requesting information, and issuing updates using approved templates. Reviewing customer requests and evidence against set criteria, policy, and guidance. Documenting decisi...