Lead Claims Assessor

Job description

Job Summary Zurich Life is expanding its Risk Claims Team in line with our growing protection business. We are looking for an ambitious individual who is passionate about delivering an exceptional customer experience at moments that matter most. Reporting to the Head of Claims, this newly created role is an exciting opportunity to take on a senior position within a dynamic and supportive environment, working across our Individual Protection and Group Protection portfolios. If you have strong technical expertise and enjoy mentoring others, shaping process improvements, and collaborating across teams, this role offers an ideal next step in your career. This role is a controlled function under the CBI Fitness and Probity Standard. Your Role: As a Lead Claims Assessor, you will play a key part in ensuring we deliver fair, timely, and compassionate claims decisions. Your responsibilities will include: - Leading the assessment and signing off on complex Death, Critical Illness, and Income Protection claims. - Providing coaching, mentorship, and training to junior assessors to support their development. - Managing customer, employer, and broker queries with professionalism and empathy, re...