Call Centre Team Leader - Burleigh heads

Job description

We are an Australian‑owned, fast‑growing healthcare organisation dedicated to improving patient access, operational excellence, and high‑quality service delivery across our national network. Our head office, clinics, and warehouse teams work together to support innovative health solutions and exceptional patient care. Our new Call Centre Team Leader will be based out of our Burleigh Heads office, you will drive the performance, culture, and daily operations of a fast‑paced customer support team. You’ll lead by example to ensure every interaction reflects our commitment to exceptional patient care and service excellence. This role is key to optimising team performance, improving processes, and supporting the continued growth of Green Life Clinics. Why This Role Exists: This role exists to ensure our patients receive timely, accurate, and compassionate support as our organisation continues to grow. With increasing demand across our clinics and national operations, we need a dedicated leader to maintain service quality, support our call centre team, and strengthen the patient experience. The Call Centre Team Leader plays a critical part in keeping our communication channels efficient,...