Customer Excellence Backoffice Manager (M&F)

Job description

Air Liquide is a french multinational company, market leader in gases' production and comercialization, technology and services for Industry and Health. How will you CONTRIBUTE and GROW? Lead the Engine of Customer Excellence: Manager of Back Office at AL Iberia Are you a process optimization expert with a passion for leadership and operational precision? At Air Liquide, we believe that the foundation of a great customer experience is built behind the scenes. We are looking for a high-impact Manager of Back Office to lead our Administrative Support Team in Iberia. In this role, you won’t just manage a department; you will be the guardian of our data integrity, the driver of our billing governance, and a catalyst for team development. Your Mission: Excellence from Order to Cash 🚀 As the Manager of Back Office, you will coordinate and oversee all administrative customer care processes—from master data integrity to final invoicing. Your mission is to ensure efficient workflows, resolve complex incidents, and foster a high-performance culture that guarantees both customer satisfaction and financial health. Your Strategic Responsibilities: People Leadership & Talent Development: Supervi...