Helpdesk Support Technician 3

Job description

So why join Hologic? Our PURPOSE—to enable healthier lives everywhere, every day—is driven by a PASSION to become global champions for women’s health. We succeed by fulfilling our PROMISE to bring The Science of Sure® to life through product quality, clinical differentiation, customer relationships and our team’s talent and engagement. What we expect: - IT Help Desk support (On rotating basis with some after-hours coverage) - Onsite 5 days per week in Marlborough, MA - Answer help desk phone calls - Route help desk tickets to appropriate technicians or support groups - Provide on the spot troubleshooting as time allows - Provide walk up support - Provide local support for the following systems (installation, upgrades, troubleshooting): - PC/Laptop Hardware and Software - Network Peripherals, Printers, Copiers - Telephone System - Enterprise/Business Applications - Mobile devices - Audio/Visual - Loaner laptop and projector management - Hardware procurement, inventory, disposal support - Account Management advanced support - VIP support - Assist with managing standard process/procedures - Co-manage desktop related projects, documentation and coordination of new technology introducti...