PM OEM Operations Manager

Job description

Concord Hospitality is seeking a motivated and results-driven Operations Manager to oversee hotel operations and ensure outstanding guest satisfaction. This role partners with department heads to align daily operations with brand strategy, drive financial performance, and foster a culture of service excellence. Responsibilities: Qualifications: - Inspire greatness in your team. - Encourage and support team members to reach their full potential. - Create a work environment that is a Great Place to Work for all. - Lead with integrity, transparency, respect, and professionalism. - Care for your team and their families. - Oversee daily Rooms and Food & Beverage operations, ensuring alignment with brand standards. - Monitor guest satisfaction, analyze service issues, and implement action plans for continuous improvement. - Partner with department leaders to develop and execute operational strategies. - Review financial reports, monitor performance against budget, and manage expenses. - Coach teams on occupancy, rate, labor, and controllable costs to achieve financial goals. - Ensure compliance with policies, procedures, and brand initiatives. - Respond to guest concerns with professiona...