ITSM Technology Problem Management Lead

Job description

Join our dynamic team to innovate and refine technology operations, impacting the core of our business services. As a Technology Support Lead in Community Investment Bank, you will play a leadership role in Problem management ensuring the operational stability, availability, and performance of our production services. Critical thinking, analytical reasoning to prevent incident themes recurrence while overseeing day-to-day maintenance of the firm’s systems will be key and set you up for success as you navigate tasks related to identifying, troubleshooting, and resolving issues to ensure a seamless user experience. Job responsibilities: Identifies opportunities to eliminate or automate remediation of recurring issues and implement using Python and AI/ML based solutions to improve decision-making, driving data-driven insights improve overall operational stability of software applications and systems . - Drives Root Cause Analysis (RCA) for incidents, ensuring thorough investigation and resolution, tracking impacts, problem ticket actions and defects or solutions addressing system gaps, implementing preventive measures and reporting summaries to executive, technical and client or busin...