Resolution Expert - Collection Specialist

Job description

Description As a Resolution Expert you will motivate and guide consumers through the collections process while providing exceptional customer service. The successful candidate will be able to accept ownership for effectively solving consumers’ issues, complaints, and inquiries, keeping customer satisfaction at the core of every decision and behavior. About Us: Bounce is a growing fintech company. We are revolutionizing debt recovery for consumers and creditors with our best-in-class product. By leveraging the power of AI and automation, we create user-friendly experiences that drive positive outcomes for all parties involved. How You’ll Spend Your Time: - Manage inbound and outbound communication from consumers and their representatives via phone, email, and chat. - Communicate with consumers to establish repayment plans and resolve questions or concern - Meet key performance indicators as outlined by management - Adhere to expected quality and compliance standards within the collections industry Requirements: - Previous experience in collections, customer service, sales is required - Strong verbal and written communication skills - High attention to detail and critical thinking -...