Customer Journey Expert - Universal III

Job description

Role purpose As a Customer Journey Expert – Private Banking Tooling & Value Proposition, you are responsible for shaping, evolving and safeguarding the end-to-end Private Banking investment value proposition, with a strong focus on tools, reporting, advisory support and digital enablement. You ensure that Private Banking clients and bankers are supported by high-quality investment tools, insights and journeys, aligned with ING’s strategic ambitions, regulatory requirements and premium client experience standards. Key responsibilities: Private Banking value proposition ownership: enhancements. - Own and evolve the Private Banking investment value proposition, including advisory and discretionary services, reporting and client insights. - Ensure consistency between client expectations, banker needs, tools and underlying investment processes. - Translate Private Banking strategy into concrete propositions, journeys and tool Investment tooling & digital enablement: o portfolio & performance reporting, o risk, allocation and mandate views, o ESG & sustainability insights, o advisory and client review support tools. collaboration with Product Leads, IT and vendors, Customer journey desig...