Senior Airside Performance Manager

Job description

Lead the design and continuous improvement of the frontline people operating model Provide strategic leadership for how airside shift teams are structured, led and supported, ensuring the people model enables safe, compliant and efficient delivery in a 24/7, safety ‑ critical operational environment Build and embed a high ‑ performance, safety ‑ led culture across Airside Operations Set clear expectations for leadership behaviours, accountability and ways of working that strengthen safety, compliance, teamwork and service excellence across all frontline teams Provide senior accountability for performance management and people capability Design and embed robust performance frameworks, KPIs and feedback rhythms that drive consistent standards, continuous improvement and sustained operational performance at scale. Ensure effective workforce planning, resourcing and operational readiness Lead strategic workforce planning to ensure Airside Operations has the capacity, skills and resilience required to meet daily, seasonal and peak demands, including winter operations and contingency scenarios. Oversee training, leadership development and people governance Ensure high ‑ quality, complian...