IT Systems Support Specialist

Job description

Salary Range: $70,304 - $90,300 This position is a hybrid role between an IT Support Analyst and a Junior Systems Administrator for the F/A-18 & EA-18G Integrated Product Team (IPT). The role is primarily responsible for Tier I/II troubleshooting and front-line triage, while providing significant opportunities to support more technical System Administrator tasks and functions as the candidate progresses. Essential Job Functions: Serve as a member of the team responsible for triaging and prioritizing all service calls, walk-ins, emails, and help desk tickets. Provide technical support to all end users, customers, and guests within the IPT. Perform standard account maintenance tasks including creating user accounts through Active Directory (AD), resetting passwords, and performing account unlocks. Assist with the routing of account-related paperwork to the proper personnel. Execute foundational system administrator tasks such as managing file share accounts, adjusting account permissions, and implementing assigned Change Requests (CRs). Support the deployment of IT assets and provide desktop/application troubleshooting to ensure mission-critical hardware remains operational. Support,...