Technical Support Engineer (Tier 2) - Microwave Transmission

Job description

Description Role Title: Technical Support Support Engineer (Tier 2) - Microwave transmission Department: Global Support: Subdepartment: Global Customer Support: Reporting line: Customer Support Manager: Contract type: Permanent: Location: Bucharest, Romania: Way of working : Hybrid 2 days in office What you'll be responsible for?: As a Technical Support Engineer you will have the following responsibilities: - Follow support process/cases through CRM system - Work in a fully equipped lab environment to reproduce field issues and for self-training - Analyze and debug system performance from collected data to identify point of failure. - Act proactively to prevent issues from happening by providing suggestions and advice to customer - Support Ceragon engineers in the regions - Handle most complex and difficult cases and deliver the solutions to customers - Follow up product development/changes with close cooperation with Tier-3 expert team. - Direct interaction with Ceragon Certified customer’s resources for higher complexity support requirements - Document resolutions for reported issues for further training purposes through creating knowledge items Why should you join?: By joining o...