Information Desk - Marshall Health

Job description

This position is part-time, as needed. Education: High school diploma or equivalent required Experience: - Promptly and professionally answers and routes incoming telephone calls; provides accurate information, transfers calls, and offers voicemail or alternative solutions as needed - Greets patients, visitors, and staff; provides direction and assistance while maintaining a welcoming environment - Supports front desk operations including check-in/check-out, patient registration, and insurance verification as applicable - Assists with scheduling appointments across departments, ensuring accuracy and adherence to provider templates and guidelines - Supports referral management functions including intake, documentation, follow-up, and coordination of care - Maintains confidentiality and compliance with HIPAA and organizational policies - Adapts quickly to different departmental workflows, systems, and expectations - Maintains a clean, organized, and professional workspace - Provides coverage across departments as needed based on operational demands - Performs other duties as assigned - Minimum one (1) year of experience in customer service, administrative support, or healthcare opera...