Service Desk Analyst

Job description

Shared Services: IS Service Desk- (Full-Time, Day Shift) - Job Summary: The Service Desk Analyst provides customers technical support of incidents, inquiries, access security, and requests for services via phone and appropriately triages, resolves, and escalates incidents to appropriate points of contact as defined within the Information Services support processes. Services may be provided for all LLUH entities, partners, and patients. Performs other duties as needed. Education and Experience: Associates Degree in Computer Science required. Broad training in computer-related fields required. Two years of experience in a related field required; preferably within a hospital environment. Experience may be considered in lieu of Degree. Knowledge and Skills: Broad knowledge and understanding of computer hardware, applications, network, and operating systems. Knowledge and understanding of related Information Technology trends. Able to read; write legibly; speak in English with professional quality; support computer, printer, and software programs necessary to the position including a wide variety of desktop software and clinical applications. Able to relate and communicate positively, e...