Expert Customer Quality Resident

Job description

Company Description LEONI is a global supplier for energy and data management products, solutions and services for the automotive sector and other industries. The group of companies employs about 85,000 people in 23 countries. Job Description: We're looking for an Expert Customer Quality Resident to join our quality management team in Mlada Boleslav, Czechia. In this pivotal role, you'll serve as the primary point of contact for our customers and production sites, ensuring exceptional quality standards and swift resolution of any issues that arise. You'll be instrumental in deploying our quality strategy while maintaining strong, collaborative relationships with internal teams and external partners. This is an opportunity to make a meaningful impact by combining analytical expertise with genuine customer empathy and a commitment to continuous improvement. - Act as the first point of contact for customers and production sites regarding quality problems and escalations on a daily basis, providing timely and effective support - Maintain and manage internal and external customer portal systems, ensuring accurate documentation and transparent communication - Support the deployment of qu...