Sr Specialist GBS Credit & Collections

Job description

Purpose & Overall Relevance for the Organization The Credit and Collections team is responsible for performing daily activities such as dunning and collection, dispute management and credit management, together with the support in projects and process standardisation initiatives. The pursue of excellence in all deliverables and being recognized as a highly trusted partner by stakeholders are the pillars for the team’s success, ensuring a stable and flawless business platform to adidas Europe. Key Responsibilities: Ensure a timely collection of open receivables balance by working closely with the customer, internal stakeholders and solve any causes of non-payments. Ensure that all payments are received are allocated accurately and timely without any errors. Follow-up in case of discrepancies and ensure they are handled within a reasonable time frame. Be accountable and demonstrate ownership, being able to manage escalations towards management, proposing proactive feedback summary and recommended solutions in alignment with the department policy. Be able to back-up the Team Leader solving operational complex situations, and to guide, provide training and support to other team members...