Deputy Project Director (925582)

Job description

Company Description We help job seekers and career changers prepare for and advance in careers with a focus on sustainable, high-growth, high-demand industries. Our committed and well-trained workforce professionals deliver comprehensive workforce solutions at integrated career centers, sector-focused centers and community, and partner sites. Job Description: - Under supervision and direction of the Project Director, implement total quality management procedures and changes within the case management, enrollment, and customer services units - Implement and provide change management when changes to policy / procedure occur - Manages communication and coordination of case management, enrollment and customer service - Provide leadership to staff and collaborate with Department Heads to enhance services, quality and performance - Participate or lead outreach activities - Oversee timely and accurate reporting of operations metrics for Project Director - Primary point of contact for Income Maintenance (IM) to resolve any case related issues, to coordinate fair-hearing processes, and to enhance services for job seekers - Build business process expertise within the team and develop best pr...