Head of Omnichannel Transformation

Job description

MUFG Pension & Market Services is a global business connecting millions of people with their assets – safely, securely, and responsibly. We have over 6500 employees across 4 continents and continue to grow every day. MUFG Retirement Solutions is the largest business under MUFG Pension and Market Services and we are the leading administrator for super funds in Australia. Many of our clients are household names. We are well positioned within a growing superannuation industry, combining our rich legacy with a fast-paced environment that enables rapid career growth. We are a diverse team with employees from various cultural and linguistic backgrounds, and we make sure to celebrate the successes of our clients and our people. The Role: The Head of Omnichannel Transformation will lead the design and delivery of MUFG Retirement Solutions’ enterprise omnichannel strategy, integrating customer‑facing and back‑office operations to deliver seamless, end‑to‑end customer journeys. This role is accountable for transforming contact centre platforms, CRM, workflow orchestration, and case management capabilities at scale. Reporting to the Chief Transformation Officer, you will partner closely with...