Senior Customer Success Manager - German Key Account (m/f/d)
Sofico · Munich, Bavaria, DE
As a Senior Customer Success Manager for the German key account you will be responsible for ensuring the satisfaction and long-term success of our customers...
Job description
About the job As a Senior Customer Success Manager for the German key account you will be responsible for ensuring the satisfaction and long-term success of our customers from the moment they start implementing our solutions. Your role is key in fostering strong relationships, proactively addressing customer needs, and helping them maximize the value of our software and services. You’ll act as a bridge between our German-speaking customers and our internal teams, ensuring their feedback is heard and driving organization-wide improvements that enhance their overall experience. Your responsibilities will include: - Lead high-level strategic discussions by participating in Steering Committees and executive meetings. - Build and maintain strong relationships with stakeholders at all levels, from IT departments to C-level business executives. - Assist these key accounts in implementing sophisticated governance models to manage large-scale project execution and post-go-live operations. - Facilitate product strategy and roadmap sessions, ensuring the specific requirements of these automotive and financial giants are reflected in Sofico’s product evolution. - Serve as the senior go-to pers...