Supervisor Sales Support QA

Job description

As a Supervisor, the incumbent in this position oversees the day-to-day operations of a group of employees. This includes training and developing staff, assigning work, as well as interpreting and ensuring the consistent application of organizational policies. He/she possesses and applies knowledge of the principals, practices and procedures of a particular field of specialization. The Supervisor may initiate and communicate a variety of personnel actions, including disciplinary action and the scheduling and approving of overtime. Direct communication with the Manager on the team direction and focus within the department - Career development of team through scheduled coaching sessions with individual staff every other week. - Provide real time feedback.coaching - Perform staff GSD and review throughout the year on progress - Key resource for assisting the team in developing processes for transparency - Understanding the team's overall performance. - Makes certain that all department and functional training requirements have been fulfilled - Ensures consistent application of Hapaga-Lloyd policies to all personnel actions - Update and maintain TRS for respective team - Maintain indiv...