Customer Service Representative

Job description

Job Description We are seeking a dynamic and detail-oriented Customer Service Representative to join our team. In this role, you will be responsible for managing the complete client lifecycle, from initial development to post-order support, ensuring exceptional service and driving sales growth. Key Responsibilities: This is an office-based role at our Wroclaw office. - Initiate and manage client development requests for workwear next to team sports apparel, specializing in heat transfer labels and embellishments while building and maintaining strong relationships with assigned clients. - Partner with Design and Tech Sales teams to create custom account presentations for workwear, sports shirts and teamwear based on client briefs. - Receive, validate, and process client samples and production orders for garment embellishments, managing internal communications with cross-functional teams. - Proactively address and resolve client quality issues regarding label application or product durability, escalating as necessary to ensure smooth order fulfillment. - Act as the primary point of contact for all client inquiries, providing timely updates on development, order and production status...